Start a conversation

My email address is outdated and I forgot my password. How can I get my email address updated and have my password sent to me?

Before you can retrieve your password/username, you will need to update your email address with us. Please download, complete and fax the iDotz Email Address Change form (see below) for processing. Remember to include a copy of a Government issued valid (NOT EXPIRED) photo ID (Passport or Driver's License, etc.)

Once your email address has been updated, you should be able to use the online forgot username/password option to retrieve login details.


  1. 17 KB
  2. View
  3. Download
Choose files or drag and drop files
Was this article helpful?
  1. M C

  2. Posted
  3. Updated